How can companies ensure that employees are actively applying the knowledge and skills gained from their CX training programs in their day-to-day roles, and what strategies can be implemented to reinforce and sustain this application over time?

Companies can ensure that employees are actively applying the knowledge and skills gained from their CX training programs by providing ongoing support, feedback, and coaching. Regular check-ins and performance evaluations can help track progress and identify areas for improvement. Implementing incentives and recognition programs can also motivate employees to apply their training in their day-to-day roles. Additionally, creating a culture that values continuous learning and development can help reinforce and sustain the application of CX training over time.