How can businesses ensure that the use of artificial intelligence and machine learning in personalized recommendations respects customer privacy and maintains trust in their brand?

Businesses can ensure the use of AI and machine learning in personalized recommendations respects customer privacy by implementing strict data protection measures, such as anonymizing customer data and obtaining explicit consent for data usage. They should also be transparent about how customer data is collected, stored, and used to build personalized recommendations. Additionally, businesses should regularly audit and update their privacy policies and security measures to adapt to changing regulations and customer expectations, thereby maintaining trust in their brand.

Keywords

artificial intelligence machine learning personalized recommendations customer privacy brand trust

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