How can virtual reality technology be used to enhance team collaboration and communication in CX training sessions?

Virtual reality technology can enhance team collaboration and communication in CX training sessions by allowing team members to engage in immersive simulations of real-life customer interactions. This hands-on experience can help team members develop empathy and better understand customer needs. Additionally, virtual reality can facilitate remote training sessions, enabling geographically dispersed teams to participate in training together in a shared virtual environment. By providing a more interactive and engaging training experience, virtual reality technology can improve team collaboration and communication in CX training sessions.