How can companies ensure that their blended learning approach not only enhances essential soft skills among employees but also translates into tangible business outcomes, such as increased sales or improved customer retention rates?

Companies can ensure that their blended learning approach enhances essential soft skills among employees and translates into tangible business outcomes by aligning training content with specific business goals. They should incorporate real-life scenarios and practical exercises into the training to help employees apply their soft skills in a business context. Regular assessments and feedback can track progress and identify areas for improvement. Additionally, providing opportunities for employees to practice their newly acquired skills in real-world situations can help solidify their learning and directly impact business outcomes.