How can companies ensure that their innovative internal CX communication tools are not only improving employee engagement and collaboration, but also enhancing overall organizational performance and productivity?

Companies can ensure that their innovative internal CX communication tools are improving employee engagement and collaboration by regularly soliciting feedback from employees on the effectiveness of the tools. They can also provide training and support to ensure that employees are proficient in using the tools. To enhance overall organizational performance and productivity, companies can align the use of these tools with strategic goals and objectives, track key performance indicators related to communication and collaboration, and continuously evaluate and refine the tools based on data and feedback. Additionally, fostering a culture of open communication and transparency can further support the effectiveness of these tools in driving organizational performance.