How can companies ensure that their employees are effectively trained in utilizing new communication technologies and digital tools to enhance internal CX communication?

Companies can ensure that their employees are effectively trained in utilizing new communication technologies and digital tools to enhance internal CX communication by providing comprehensive training programs that cover the features and functionalities of these tools. It is important to offer hands-on training sessions and workshops to allow employees to practice using the tools in a real-world setting. Additionally, companies should provide ongoing support and resources for employees to continue learning and improving their skills with the new technologies. Regular feedback and assessments can also help to identify areas where additional training may be needed.