How can companies ensure that their employees are effectively trained and utilizing the communication tools and technology implemented to enhance internal CX communication?

Companies can ensure that their employees are effectively trained by providing comprehensive training programs that cover the use of communication tools and technology. This training should be ongoing to keep employees up-to-date on any new tools or updates. Additionally, companies can monitor employee usage of these tools and provide feedback or incentives to encourage utilization. Regular communication and feedback sessions can also help to reinforce the importance of utilizing these tools for enhancing internal CX communication.