How can companies ensure that storytelling in customer experience training programs not only enhances intercultural competency but also fosters a deeper connection with global customers on a personal level?

Companies can ensure that storytelling in customer experience training programs enhances intercultural competency and fosters a deeper connection with global customers by incorporating diverse perspectives and cultural nuances into the stories shared. They can also provide opportunities for employees to engage in interactive activities that encourage empathy and understanding of different cultural backgrounds. Additionally, companies can encourage employees to share their own personal stories and experiences to create a more authentic and relatable connection with global customers. By creating a safe and inclusive environment for storytelling, companies can help employees develop a deeper understanding of cultural differences and build stronger relationships with customers on a personal level.