How can CX ambassadors ensure that the use of technology in gathering and analyzing customer feedback enhances the human connection with customers, rather than replacing it?

CX ambassadors can ensure that technology enhances the human connection with customers by using it as a tool to gather and analyze feedback, rather than relying solely on it. They should prioritize personalized interactions and empathy when interpreting data to truly understand customer needs and emotions. Additionally, they can use technology to streamline processes and free up time for more meaningful interactions with customers, creating a balance between automation and human touch. By continuously seeking feedback and adapting their approach, CX ambassadors can ensure that technology complements the human connection rather than replacing it.