How can incorporating virtual reality technology into customer experience workshops enhance employee engagement and understanding of the impact their roles have on overall customer satisfaction?

Incorporating virtual reality technology into customer experience workshops can enhance employee engagement by providing a more immersive and interactive learning experience. Employees can gain a better understanding of the impact their roles have on overall customer satisfaction through virtual simulations that allow them to see firsthand how their actions can affect the customer experience. This hands-on approach can increase employee motivation and commitment to delivering excellent customer service. Additionally, virtual reality technology can make training more engaging and memorable, leading to improved retention of key concepts and skills.