How has incorporating gamification elements into your digital platforms enhanced employee engagement and motivation to share their CX success stories and collaborate on customer service solutions?

Incorporating gamification elements into our digital platforms has enhanced employee engagement by creating a sense of competition and fun. This has motivated employees to share their CX success stories and collaborate on customer service solutions as they strive to earn rewards and recognition. The gamification elements have also increased participation and interaction among employees, leading to a more dynamic and collaborative work environment focused on delivering exceptional customer service.