How can companies ensure that their gamification techniques are not only enhancing employee engagement within their internal CX community network, but also driving long-term behavior change and sustainable improvement in overall performance metrics?

Companies can ensure their gamification techniques enhance employee engagement by aligning rewards with desired behaviors, providing real-time feedback on performance, and fostering healthy competition among employees. To drive long-term behavior change, companies should continuously update and evolve their gamification strategies to keep employees motivated and engaged. Sustainable improvement in overall performance metrics can be achieved by setting clear goals, measuring progress regularly, and recognizing and rewarding employees who consistently exhibit desired behaviors. Additionally, companies should create a supportive and inclusive environment that encourages collaboration and communication among employees to ensure the success of their gamification initiatives.