How can incorporating gamification elements, such as leaderboards and rewards, into the "Customer Service Champion" program help drive employee engagement and performance in delivering exceptional customer service?

Incorporating gamification elements like leaderboards and rewards into the "Customer Service Champion" program can drive employee engagement by creating a sense of competition and recognition among employees. Leaderboards can motivate employees to excel in their performance by showcasing top performers and encouraging others to strive for similar recognition. Rewards can incentivize employees to consistently deliver exceptional customer service by offering tangible benefits for their efforts, leading to increased motivation and satisfaction in their roles. By incorporating these gamification elements, employees are likely to be more engaged, motivated, and focused on providing exceptional customer service to achieve recognition and rewards.