How can CX ambassadors ensure that the use of cutting-edge technology like AI and VR enhances the customer experience rather than detracts from it?

CX ambassadors can ensure that the use of cutting-edge technology like AI and VR enhances the customer experience by first understanding the specific needs and preferences of their customers. They should carefully integrate these technologies into the customer journey in a way that adds value and convenience, rather than complicating or overwhelming the experience. Regularly gathering feedback from customers and monitoring key metrics can help ambassadors continually refine and optimize the use of technology to ensure it positively impacts the overall customer experience. Additionally, providing clear instructions, guidance, and support for customers using these technologies can help prevent any potential negative impacts on their experience.