In what ways can CX ambassadors use gamification techniques in combination with virtual reality and augmented reality to further enhance employee training programs and elevate customer service standards?

CX ambassadors can incorporate gamification techniques in virtual reality and augmented reality training programs by creating interactive simulations that engage employees in real-life customer service scenarios. By using elements such as leaderboards, rewards, and challenges, they can motivate employees to actively participate and learn new skills. Additionally, incorporating virtual reality and augmented reality technology can provide a more immersive and hands-on training experience, allowing employees to practice and improve their customer service skills in a realistic and safe environment. This combination can ultimately lead to higher engagement, better retention of information, and improved customer service standards within the organization.