How can companies ensure that their onboarding processes not only instill a strong sense of delivering exceptional Customer Experience (CX) among new employees, but also continuously reinforce and support this mindset throughout their entire tenure with the company?

Companies can ensure that their onboarding processes instill a strong sense of delivering exceptional Customer Experience (CX) among new employees by incorporating CX training and values into their orientation program. They can also provide ongoing coaching and feedback to reinforce the importance of CX in day-to-day operations. Additionally, companies can create a culture that celebrates and rewards employees who consistently prioritize CX in their interactions with customers. By integrating CX principles into all aspects of the employee experience, companies can ensure that delivering exceptional CX becomes a core part of their organizational culture.