How can companies in the CX industry incorporate training on emotional intelligence to improve customer satisfaction and loyalty?

Companies in the CX industry can incorporate training on emotional intelligence by providing workshops or seminars focused on understanding and managing emotions in customer interactions. They can also implement role-playing exercises to practice empathy and active listening skills. Additionally, incorporating emotional intelligence assessments and feedback mechanisms can help employees understand their strengths and areas for improvement. By fostering a culture that values emotional intelligence, companies can enhance customer satisfaction and loyalty by creating more meaningful and empathetic interactions with customers.