How can companies ensure that their training and development programs not only enhance candidates' CX skills but also empower them to proactively identify and address potential customer pain points to drive continuous improvement in customer experience?

Companies can ensure that their training and development programs enhance candidates' CX skills and empower them to proactively identify and address customer pain points by incorporating real-life scenarios and case studies into their training sessions. Providing ongoing coaching and feedback to employees can also help them develop the necessary skills to improve customer experience. Additionally, companies should encourage a culture of continuous improvement by regularly soliciting feedback from customers and employees, and using this information to make necessary adjustments to their CX strategies. By fostering a customer-centric mindset and providing employees with the tools and support they need, companies can drive continuous improvement in customer experience.