How can incorporating gamification elements into interactive workshops and training sessions for internal CX initiatives enhance employee participation and retention of important customer experience concepts?

Incorporating gamification elements into interactive workshops and training sessions can enhance employee participation by making the learning process more engaging and enjoyable. By incorporating elements such as leaderboards, badges, and rewards, employees are motivated to actively participate and compete with their peers. This can help reinforce important customer experience concepts by making them more memorable and easier to apply in real-life scenarios. Additionally, gamification can create a sense of accomplishment and satisfaction for employees, leading to increased retention of the learned concepts and a higher level of engagement in internal CX initiatives.