How can companies ensure that their CX awards program not only motivates employees to perform at a higher level, but also fosters a culture of collaboration and teamwork that ultimately enhances the overall customer experience?

Companies can ensure that their CX awards program motivates employees by setting clear goals and criteria for recognition, providing regular feedback and coaching, and offering meaningful rewards that align with individual and team achievements. To foster a culture of collaboration and teamwork, companies can encourage cross-functional projects, promote open communication and knowledge sharing, and recognize and reward collective achievements. By emphasizing the importance of teamwork and collaboration in the CX awards program, companies can create a supportive and inclusive environment that ultimately enhances the overall customer experience.