How can companies ensure that their CX ambassadors continue to improve and enhance their empathy and active listening skills over time, beyond the initial training sessions?

Companies can ensure that their CX ambassadors continue to improve and enhance their empathy and active listening skills over time by providing ongoing training and coaching sessions. Regular feedback and performance evaluations can help identify areas for improvement and track progress. Encouraging a culture of empathy and active listening within the organization can also help reinforce these skills. Additionally, providing resources such as workshops, webinars, and peer-to-peer learning opportunities can further support continuous development in these areas.