How can augmented reality be integrated into the training experience for CX ambassadors to further enhance their ability to understand and connect with customers on a deeper level?

Augmented reality can be integrated into the training experience for CX ambassadors by providing interactive simulations of real-life customer interactions. This technology can help ambassadors practice handling various scenarios in a realistic environment, allowing them to improve their communication and problem-solving skills. Additionally, augmented reality can provide instant feedback and guidance to ambassadors during training sessions, helping them to learn and adapt quickly. By incorporating this technology into their training, CX ambassadors can gain a deeper understanding of customer needs and preferences, ultimately enhancing their ability to connect with customers on a more personal level.