How can businesses ensure that their employees are properly trained and equipped to effectively utilize technology and digital tools in order to continuously enhance their customer service skills and exceed customer expectations in the ever-evolving digital landscape?

Businesses can ensure their employees are properly trained and equipped by investing in regular training programs that focus on the latest technology and digital tools. Providing hands-on experience and simulations can help employees practice using these tools in a real-world setting. Encouraging a culture of continuous learning and adaptation to new technologies will help employees stay ahead of the curve. Additionally, soliciting feedback from customers on their experience with the digital tools can help identify areas for improvement and further enhance customer service skills.