In what ways can companies utilize technology to enhance the measurement of their customer service employees' competency development and effectively address any gaps in skills or knowledge?

Companies can utilize technology by implementing learning management systems to track and monitor the progress of customer service employees' training and development. They can also use artificial intelligence and data analytics to assess employees' performance and identify areas for improvement. Additionally, companies can utilize virtual reality simulations to provide hands-on training and feedback to enhance employees' skills and knowledge. By leveraging technology in these ways, companies can ensure that their customer service employees are continuously improving and addressing any gaps in their competency development.