In what ways can companies leverage technology to enhance their measurement of customer satisfaction and loyalty in a customer-centric culture?

Companies can leverage technology by implementing customer relationship management (CRM) systems to track customer interactions and feedback. They can also use data analytics tools to analyze customer data and identify trends in satisfaction and loyalty. Additionally, companies can utilize social media monitoring tools to gather real-time feedback from customers and respond promptly to their needs. By integrating technology into their customer service processes, companies can create a more personalized and efficient experience for customers, ultimately enhancing satisfaction and loyalty in a customer-centric culture.