How can businesses incorporate emotional intelligence training into their customer service strategies to enhance customer loyalty and retention in a competitive market?

Businesses can incorporate emotional intelligence training into their customer service strategies by providing employees with training on active listening, empathy, and managing emotions. This will help employees better understand and connect with customers on a deeper level. By incorporating emotional intelligence into customer interactions, businesses can build stronger relationships with customers, leading to increased loyalty and retention. This approach is especially important in a competitive market where customer experience plays a crucial role in differentiating a business from its competitors.