How can implementing a mentorship program within the customer experience team help foster growth, knowledge sharing, and collaboration among team members to enhance the overall customer journey?

Implementing a mentorship program within the customer experience team can help foster growth by providing junior team members with guidance and support from more experienced colleagues. Knowledge sharing can be enhanced through the transfer of expertise and best practices between mentors and mentees. Collaboration among team members can be strengthened as mentors and mentees work together to address customer needs and challenges, ultimately improving the overall customer journey through a more cohesive and knowledgeable team.