How can businesses incorporate emotional intelligence training for their customer-facing employees to enhance the overall customer experience and drive long-term loyalty?

Businesses can incorporate emotional intelligence training for their customer-facing employees by providing workshops or training sessions focused on developing empathy, active listening, and conflict resolution skills. This training can help employees better understand and respond to customers' emotions, leading to more positive interactions and improved customer satisfaction. By enhancing emotional intelligence, employees can build stronger relationships with customers, ultimately driving long-term loyalty and repeat business.