How can companies ensure that their ongoing training and development programs are not only improving customer experience, but also positively impacting employee engagement and overall company culture?

Companies can ensure that their ongoing training and development programs are improving customer experience and positively impacting employee engagement and company culture by aligning the training with the company's values and goals. They should also regularly gather feedback from employees and customers to assess the effectiveness of the training programs. Additionally, offering opportunities for employees to apply their new skills in real-world situations and recognizing and rewarding their achievements can help reinforce a positive culture. Lastly, fostering a culture of continuous learning and development, where employees feel supported and encouraged to grow, can lead to improved customer experience and higher levels of engagement.