How can organizations ensure that cross-functional team-building activities not only improve customer experience but also foster a positive work culture and collaboration among employees?

Organizations can ensure that cross-functional team-building activities improve customer experience and foster a positive work culture by clearly defining goals and objectives for the activities to align with the organization's values and mission. They can also encourage open communication and collaboration among team members from different departments to build trust and mutual respect. Additionally, providing opportunities for employees to share their skills and knowledge with others can help enhance teamwork and create a sense of belonging within the organization. Regular feedback and recognition for individual and team contributions can further motivate employees to work together towards a common goal.