In addition to traditional metrics like customer satisfaction scores and NPS, what innovative tools or methods can companies use to gain deeper insights into their customer-centric culture and further enhance the overall customer experience?

In addition to traditional metrics, companies can use tools like sentiment analysis to analyze customer feedback from various sources such as social media and online reviews. They can also implement customer journey mapping to understand the entire customer experience from start to finish and identify pain points. Furthermore, companies can utilize customer segmentation techniques to tailor their products and services to specific customer needs and preferences, ultimately enhancing the overall customer experience.