In what ways can teams ensure that they are not only collecting customer feedback, but also effectively implementing and measuring the impact of the changes made in order to enhance the overall customer experience?

Teams can ensure they are effectively implementing and measuring the impact of customer feedback by establishing clear goals and objectives for each feedback collection initiative. They should prioritize feedback based on impact and feasibility, and involve cross-functional teams in the implementation process to ensure buy-in and accountability. Regular monitoring and measurement of key performance indicators related to customer experience, such as customer satisfaction scores and retention rates, can help teams track the impact of changes made and make adjustments as needed to enhance the overall customer experience.