How can companies ensure that their employees are effectively applying the knowledge and skills gained from their training program to enhance customer experience, and what strategies can be put in place to encourage ongoing learning and development in the workplace?

Companies can ensure that employees are effectively applying their training by providing regular opportunities for practice and reinforcement of skills, such as role-playing exercises or on-the-job coaching. Feedback mechanisms should be in place to monitor and evaluate employees' performance and provide constructive feedback for improvement. To encourage ongoing learning and development, companies can implement a culture of continuous improvement by offering opportunities for further training, mentoring programs, and rewards for employees who actively seek out new knowledge and skills. Additionally, creating a supportive and collaborative work environment where employees feel empowered to share their knowledge and learn from each other can help foster a culture of learning and development in the workplace.