How can companies ensure that their employees are properly trained and equipped to effectively utilize technology in order to enhance the customer experience in a customer-centric culture?

Companies can ensure that their employees are properly trained and equipped to effectively utilize technology by providing regular training sessions on new technologies and software tools. They can also invest in resources such as online tutorials, workshops, and mentorship programs to help employees stay up-to-date with the latest technology trends. Additionally, companies can create a culture that encourages continuous learning and experimentation with technology, as well as provide the necessary tools and resources for employees to effectively utilize technology in order to enhance the customer experience.