How can companies ensure that their onboarding processes not only instill a customer-centric mindset in employees, but also promote a culture of empathy and understanding towards customers' diverse backgrounds and experiences to enhance the overall Customer Experience (CX)?

Companies can ensure their onboarding processes instill a customer-centric mindset by incorporating customer feedback and real-life customer scenarios into training. They can promote empathy and understanding towards diverse backgrounds by providing cultural sensitivity training and encouraging employees to share their own experiences. Additionally, fostering open communication channels between employees and customers can help build trust and understanding, ultimately enhancing the overall Customer Experience (CX).