How can businesses proactively incorporate cultural awareness and sensitivity into their customer service training programs to enhance the overall customer experience and drive customer loyalty?

Businesses can proactively incorporate cultural awareness and sensitivity into their customer service training programs by providing diversity and inclusion training to employees. This can help employees understand and respect different cultural norms and values. Additionally, businesses can encourage employees to actively listen and communicate effectively with customers from diverse backgrounds. Providing resources and support for employees to learn about different cultures can also help in enhancing the overall customer experience and driving customer loyalty.