How can companies ensure ongoing cross-department collaboration to continuously enhance customer experience and drive sustained business success?

Companies can ensure ongoing cross-department collaboration by establishing clear communication channels and fostering a culture of teamwork. They can also implement regular meetings or check-ins between departments to share updates and align on goals. Encouraging the use of collaborative tools and technologies can further facilitate communication and coordination between different teams. Additionally, setting shared KPIs and incentives that reward collaboration can motivate employees to work together towards enhancing customer experience and driving business success.