How can remote employees proactively contribute to enhancing the customer experience without direct supervision or oversight from their managers while working from home?

Remote employees can proactively contribute to enhancing the customer experience by staying in regular communication with their team and customers through virtual meetings, emails, and phone calls. They can take the initiative to anticipate customer needs and provide solutions in a timely manner, even without direct supervision. Remote employees can also seek feedback from customers and their colleagues to continuously improve their work and make sure they are meeting customer expectations. By taking ownership of their work and being proactive in their communication and problem-solving, remote employees can positively impact the customer experience without direct oversight from their managers.