How can businesses ensure that the integration of VR and AR in their remote CX rituals enhances customer engagement and satisfaction, rather than creating a barrier to genuine human connection?

Businesses can ensure that the integration of VR and AR in their remote CX rituals enhances customer engagement and satisfaction by focusing on creating personalized and interactive experiences that cater to the individual needs and preferences of customers. They can also prioritize transparency and authenticity in their use of these technologies, ensuring that they enhance rather than replace genuine human connection. Additionally, businesses should regularly gather feedback from customers and make adjustments to their VR and AR experiences based on this feedback to continuously improve customer engagement and satisfaction.