How can organizations ensure that cross-functional collaboration not only improves customer satisfaction, but also enhances employee engagement and overall organizational success?

Organizations can ensure that cross-functional collaboration improves customer satisfaction, enhances employee engagement, and overall organizational success by fostering a culture of open communication and transparency. They can also provide training and development opportunities to help employees understand the importance of collaboration and how it contributes to the organization's goals. Additionally, implementing cross-functional teams and projects can help break down silos and encourage employees to work together towards common objectives. Regular feedback and recognition for collaborative efforts can further motivate employees to engage in cross-functional collaboration and drive positive outcomes for both customers and the organization.