How can companies ensure that their diversity and inclusion training programs not only foster a culturally competent environment for customer experience teams, but also lead to tangible improvements in overall business performance?

Companies can ensure that their diversity and inclusion training programs foster a culturally competent environment for customer experience teams and lead to tangible improvements in overall business performance by incorporating real-life scenarios and case studies that are relevant to the team's daily interactions. They can also provide ongoing support and resources for employees to apply their learnings in their roles, such as mentorship programs or diversity councils. Additionally, companies should regularly evaluate the effectiveness of their training programs through feedback surveys, performance metrics, and employee engagement surveys to identify areas for improvement and measure the impact on business outcomes.