How can companies ensure that AI-powered chatbots or virtual assistants are continuously improving and evolving to meet the changing needs and expectations of both employees and customers?

Companies can ensure that AI-powered chatbots or virtual assistants are continuously improving by regularly collecting feedback from employees and customers to identify areas for improvement. Utilizing machine learning algorithms to analyze data and identify patterns can help in making the chatbots more efficient and effective. Providing regular training and updates to the AI algorithms can also help in keeping the chatbots up-to-date with changing needs and expectations. Additionally, companies can conduct regular testing and monitoring to identify any issues or gaps in the chatbot's performance and address them promptly.