How can CX Ambassadors use non-verbal cues, such as body language and facial expressions, to enhance their active listening skills and connect with customers on a deeper level?

CX Ambassadors can use non-verbal cues like maintaining eye contact, nodding, and smiling to show customers that they are engaged and actively listening. They can also mirror the customer's body language to create a sense of rapport and connection. Additionally, using open and welcoming gestures can help customers feel more comfortable and understood, ultimately enhancing the overall customer experience. By being mindful of their own body language and facial expressions, CX Ambassadors can convey empathy, attentiveness, and genuine interest in the customer's needs and concerns.