How can companies ensure that remote employees feel connected to the overall customer experience strategy and are motivated to consistently deliver exceptional service from a distance?

Companies can ensure that remote employees feel connected to the overall customer experience strategy by regularly communicating the company's goals, values, and expectations through virtual meetings, emails, and other communication channels. Providing remote employees with training and resources to help them understand the customer experience strategy and how their role contributes to it can also help them feel more connected. Recognizing and rewarding remote employees for their exceptional service can motivate them to consistently deliver exceptional service from a distance. Additionally, creating opportunities for remote employees to collaborate with colleagues and share best practices can help foster a sense of teamwork and connection to the overall customer experience strategy.