How can organizations ensure that frontline employees are actively engaged in the process of implementing a culture of open communication and continuous improvement, and what strategies can be put in place to support their participation and feedback throughout the change?

Organizations can ensure frontline employees are actively engaged by involving them in decision-making processes, providing regular training opportunities, and recognizing their contributions. Strategies to support their participation and feedback include creating open channels of communication, establishing regular feedback mechanisms, and fostering a culture of trust and transparency. Additionally, offering incentives for participation and showcasing success stories can help motivate frontline employees to actively engage in the change process.