How can organizations ensure that their frontline employees are actively engaged in the process of open communication and continuous improvement, rather than just passively participating?

Organizations can ensure that their frontline employees are actively engaged in open communication and continuous improvement by fostering a culture of transparency and trust. This can be achieved by providing regular opportunities for feedback and input from employees, actively listening to their ideas and concerns, and implementing changes based on their suggestions. Additionally, organizations can empower frontline employees by providing them with the necessary resources, training, and support to actively participate in the improvement process, rather than just passively following instructions. Finally, recognizing and rewarding employees for their contributions to open communication and continuous improvement can further motivate them to actively engage in these processes.