How can companies ensure that employees are actively engaged and motivated to participate in online training platforms and utilize digital tools for continuous learning and development in understanding CX-relevant roles within the organization?

Companies can ensure that employees are actively engaged and motivated to participate in online training platforms by providing clear goals and objectives for the training, offering incentives or rewards for completion, and incorporating interactive and engaging content. Additionally, providing opportunities for employees to apply their new skills in real-world scenarios and offering ongoing support and feedback can help maintain motivation. Finally, creating a culture that values continuous learning and development, and emphasizing the importance of understanding CX-relevant roles within the organization can further encourage employee participation.