How can companies effectively engage and motivate employees to consistently prioritize customer satisfaction and deliver exceptional customer experiences in a sustainable manner?

Companies can effectively engage and motivate employees by fostering a positive work culture that values customer satisfaction. This can be done through regular training, feedback, and recognition programs that emphasize the importance of exceptional customer experiences. Providing employees with the necessary resources and support to meet customer needs, as well as empowering them to make decisions that benefit the customer, can also help drive sustainable prioritization of customer satisfaction. Additionally, setting clear goals and expectations, and aligning employee performance evaluations and rewards with customer satisfaction metrics, can further incentivize employees to consistently deliver exceptional customer experiences.