How can an internal CX community network ensure that its members are actively engaged in utilizing technology and digital tools for effective communication, collaboration, and knowledge sharing?

An internal CX community network can ensure active engagement by providing training and resources on how to effectively use technology and digital tools. Encouraging participation through gamification, rewards, and recognition can also motivate members to utilize these tools. Regularly soliciting feedback and suggestions from members on how to improve the technology platform can help tailor it to their needs and preferences. Additionally, fostering a culture of transparency, open communication, and support within the community can further encourage members to actively engage in utilizing technology for communication, collaboration, and knowledge sharing.