In what ways can a CX ambassador proactively engage with customers to gather feedback and ensure their voices are heard in order to drive continuous improvement and exceed expectations?

A CX ambassador can proactively engage with customers by reaching out through surveys, feedback forms, and social media channels to gather their input. They can also hold focus groups, conduct interviews, and monitor online reviews to ensure all voices are heard. By actively listening to customer feedback, the ambassador can identify areas for improvement, implement necessary changes, and exceed customer expectations. This ongoing cycle of gathering feedback, making improvements, and exceeding expectations helps drive continuous improvement and build strong customer relationships.